Hotel Pinjore Holiday Home

1. Introduction

At Hotel Pinjore Holiday Home, we are committed to protecting the privacy and security of our guests' personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data in accordance with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, of India, as well as the General Data Protection Regulation (GDPR) for our international guests.

2. Collection of Personal Information

Types of Data Collected:

Personal details (name, email, phone number, address)

Booking and stay information (dates, room type, special requests)

Payment details (card information, billing address)

Interaction data (communications with our team, feedback)

Methods of Collection

Directly from you through our website, email, phone, or in-person

Through online travel agencies (OTAs) or booking platforms with your consent

Via cookies and analytics tools on our website (for improvement and statistics)

3. Use of Personal Information

Purpose:

To manage your booking and stay with us

To communicate with you about your stay, offers, and news (with your consent)

To improve our services and website experience

For legal and security purposes

Basis of Processing:

Contractual necessity for bookings

Consent for marketing communications

Legitimate interest for service improvement and security

4. Disclosure of Personal Information

To Whom:

Our staff and management on a need-to-know basis

Third-party service providers (e.g., payment gateways, OTAs) for the purpose of managing your stay

Legal authorities if required by law

International Transfers:

We may transfer data to countries with adequate data protection laws or use standard contractual clauses to ensure protection.

5. Security of Personal Information

Measures:

Secure servers and databases

Encryption for sensitive data (e.g., payment information)

Regular security audits and updates

Data Breach Notification:

We will notify you and the relevant authorities within 72 hours if a breach occurs, as per legal requirements.

6. Rights of Data Subjects

Access: Request a copy of your personal data

Correction: Update or correct your information

Erasure: Request deletion of your data (subject to legal retention requirements)

Restriction of Processing: Limit how we use your data

Objection to Processing: Object to processing for direct marketing or other purposes

Portability: Receive your data in a structured format

Complaint: Lodge a complaint with us or the relevant data protection authority

7. Cookies and Website Analytics

Use: To enhance your experience and our service

Types: Essential, functional, analytical, and marketing cookies

Control: Manage your cookie preferences through our website settings or your browser

8. Policy Updates

Changes: We may update this policy; the latest version will be on our website

Notification: Significant changes will be communicated to you if required by law

9. Contact Us

For questions, concerns, or to exercise your rights under this Privacy Policy, please contact: Hotel Pinjore Holiday Home Privacy Officer [pinjoreholidayhome@gmail.com] [+91-9316040367] [1 Chandigarh Pinjore Kalka Shimla Highway Opposite Crpf Group Centre Himshikha Pinjore]

Acknowledgement

By using our website or services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.