Cancellation/Refund Policies

1. General Cancellation Policy

Notice Period:

• For bookings cancelled more than 30 days prior to arrival, 100% refund will be issued.
• For bookings cancelled between 15-30 days prior to arrival, 80% refund will be issued.
• For bookings cancelled less than 15 days prior to arrival, no refund will be issued, except in extraordinary circumstances at the discretion of Hotel Pinjore Holiday Home.

2. Non-Refundable Bookings

Policy: Bookings marked as non-refundable at the time of reservation are not eligible for refunds under any circumstances, unless the hotel significantly deviates from its advertised description.

3. Refund Process

Method: Refunds will be processed using the original payment method.

Timeline: Refunds will be initiated within 7 working days of cancellation approval.

4. Exceptional Circumstances

Hotel's Deviation from Description: If the hotel significantly differs from its advertised description, guests may be eligible for a refund, even for non-refundable bookings.

Force Majeure: In cases of natural disasters, pandemics, or similar unforeseen events, refunds may be considered on a case-by-case basis.

5. Third-Party Bookings (e.g., Booking.com, Expedia)

Cancellation: Cancellations must be made through the original booking platform, adhering to their guidelines.

Refund Disputes: For refund disputes, please contact the booking platform's customer support first. If unresolved, Hotel Pinjore Holiday Home will assist in resolving the issue, following our cancellation policy

6. Changes to Cancellation/Refund Policies

We reserve the right to modify these policies. The latest version will be available on our website.

7. Contact Us

For any queries or concerns regarding these policies, please contact: Prithvi Farm Cottage & Villa [pinjoreholidayhome@gmail.com] [+91-9316040367] [Chandigarh Pinjore Kalka Shimla Highway Opposite Crpf Group Centre Himshikha Pinjore]

Acknowledgement

By making a booking, you acknowledge that you have read, understood, and agree to these Cancellation/Refund Policies.